My book live user manual utilities settings on the utilities tab, you can test the network drive and get diagnostic information, restore the drive to factory defaults, reboot or shut down the drive, and import or export a configuration file. Have you opened disk management through control panel administrative tools and checked to see if the drive is listed there, perhaps as offline. Well share the top eight things to consider when selecting ssds. Unfortunately, this wasnt an obvious process and this excellent article by scott cramer didnt apply to the newer version 1 tb drive enclosure i have. Lifeguard diagnostics will test internal hard drives contained within a wd my. Status code 04 unknown failed test element, failure checkpoint 96 unknown test smart selftest did not complete on drive 4. Few easy steps to restore files from a failed wd passport external hard drive. When i run drive utilities test, smart test pass, but quick self drive test failed and complete drive test also failed.
This shopping feature will continue to load items when the enter key is pressed. Testing a drive for problems using data lifeguard diagnostics for. I have a wd my passport ultra 1tb portable drive for storing movies, photos, and important personal files. Just a quick question about going forward from here with a new external usb hard drive. The western digital my book studio external hard drive has 2tb of storage that works out of the box with your mac os x leopard or snow leopard machine. I have the wd 3tb my book which i hope will be reliable for backup only. A long or short dst failure is a sign of hard disk failure. Using hard drive sentinels report, i sent the information to western digital even though the drive was technically out of calendar warranty since there were so few hours. Guide to recover files from failed western digital. Gillware can get your data back from a failed dst situation. Run hardware diagnostics by following the below steps, and if the hard drive gives an error.
The first gave issues accessing folders under time machine and failed a complete drive test. The wd external hard drive not showing up on the computer, it means you cannot access to the drive to manager your data on the device. Western digital s mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. Products like wd my book, my passport and elements are favored by a lot of people. We used a pocket knife, but a forum member stereodude recommended this automotive dash. How to fix western digital caviar green bug this information will be of interest to all those who use hard drives western digital caviar green range.
Wd my book studio 2 tb firewire 800 external hard drive. Wdbaac2500ach my passport elite storage pdf manual download. Drive heads stuck to platters this failure mode is much more common with the laptop 2. About 5% of drives fail in the first 18 months of use, with the failure rate. I rand both a quick test and the extended test and both failed. Diagnostic run diagnostic test if you are having problems with your drive. Problem with my external wd 1tb my passport hard disk. Wd my book essential short drive self test failed any. With the drive constantly creating more and more bad sectors some or most of your data may already be corrupt. If you have a wd mycloud or mybook live nas, you can connect to it via ftp to transfer files much faster than the normal windows explorer network transfer.
This video will show you the contents of the wd mybook high capacity home network back up drive. If it cannot pass a selftest, it means that it is no longer capable of properly functioning. This means that if any single drive fails or becomes unstable. Hi, im having the exact same problem you are having with a western digital drive. Click disk drives and check if there is a yellow exclamation mark with wd hard drive disk device. Wd drive utilities is the software provided by wd which allows users to register the drive, set drive timer, run diagnostics, and perform a drive erase. No diagnostic or details or suggestions as to how to repair it. If your computer does not have the complete care warranty, you would need to contact our expired. Seagate expansion desktop 4tb external hard drive hdd usb 3. Here are a couple similar issues along with some tips to try. My passport studio wdbaac4000ach, wdbadb5000axxx, my passport studio wdbadb5000a series. The solution to recover our data from wd hard drive, you should fix the wd hard disk recognized and detected on the computer. If it is, right click wd hard drive, choose properties and click update driver under driver tab or click on uninstall.
Once the test passed, we opened our wd my book 8tb in a manner that is not very gentile. Quick drive testfail external drives for pc wd community. Data transfer speeds up to 800mbs ensure fast transfer of your information, especially when connected via the firewire800 port. To get started, choose the western digital brand youd like help with. On this page, we will offer the quick fixes to help you solve wd hard drive not. Western digital my book duo recovery hard drive data. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. The capacity and performance to help your data thrive. Missing driver western digital my book i have two wd mybook storage devices. If the drive itself has failed, and not the enclosurecircuit board, you must perform data recovery on the drive and enclosure as a pair. The software is easy to setup, the web interface is designed beautifully and looks great, and the mobile apps available for both ios and andriod are very.
Each time it passes drive status check and quick drive test. I see there is a firmware and software update available. This article explains how to login using when using my cloud home, my cl. In order to navigate out of this carousel please use your. Hard drive bad sectors found by wd data lifeguard but not by chkdsk. Purchased brand new 1tb western digital my passport drive external usb. Western digital my book live user manual pdf download. Western digital cable test failed ssds, hard drives. While these sounds are commonly encountered with failed 3. Western digital my book opening the case removing the. Wd mybook unboxing and installation tutorial youtube. The first segment gives the write speed, while the second one.
The complete drive test which takes an hour or more and is supposed to detect bad sectors says complete test failed. Western digital my book is the best external desktop hard drive. Amazon quickly sent a replacementwhich again failed the complete drive test at around 30%. If your product is not listed above, please visit the product page. Smart check is ok,already performed thorough disk checkchkdsk r. It can recover data even if the file system is corrupt. Accelerate applications, analytics and data access with western digitals broad portfolio of ultrastar hdds, ssds and memory extension drives. Western digital hard drive problems and data recovery. Wd my passport 1tb quick drive self test failed wd. You have made a sensible investment in a western digital my book duo drive for its powerful dual drive performance, and builtin protection but right now, none of that matters to you. This article explains how to perform a backup to a my cloud, wd sentinel or my book.
It is easy to return a failed drive in the first day or two while still in its external enclosure. I have a pc running windows xp pro sp 3 with about 3 ghz cpu speed and about 2. In our testing, the elements was about as quick as the 4 tb my book. Also i will show how to connect it to you system and how to start your. Performance benchmarks western digital my book 8tb and. It refers to an analysis your computer hard drive performs on its own performance. Hello everyone, i have a wd 500gb external hard drive that is not being recognized by my computer anymore. Download wd quick formatter to reformat wd external hard drive to ntfs, fat32, etc in windows 1087. Resolved western digital external drive, read diagnostics. Then connect the failed wd external hard drive to it. No matter what computer you plug it in to you get the same.
So i decided to update my firmware today, which went by without a hitch, but i still cant access the backups link my the mybooklive portal it complains about network connectivity or something. Then launch this software and select recover drives option from the main screen figure 1. Why isnt my wd my book external hard drive being recognized. View and download western digital wdbaac2500ach my passport elite user manual online. Popular as wd hard drives are, they disappoint users sometimes. Take the guesswork out of choosing the right ssd for your workload or application. More than half of the disk is filled with valuble content i dont have any extra disk to back up all that data. Western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. Here is a real case about quick drive test failed on wd passport. How to get an rma to replace a defective product, obtain a power supply, or usb.
Download wd quick formatter to format external drive in. The needed files were copied successfully and approximately 48 hours later the drive failed. The my book live duo brings a lot to the table, expanding on all of the great features of the original my book live, as well as increasing capacity or data redundancy through two drive bays. The last time i did an update i had nothing but trouble fro then on. Fix and repair wd my passport ultra not detectedshowing. The complete test drive fails, sometimes after 10% sometimes it passes to 20 or 30%, then i see a red message complete drive test failed. Anyway, when i hook it up to my computer, windows vista sees it, i can activate it, but when i go to format it, it says format failed to. Recently i discovered that these discs suffer a number of problems with no official solution from western digital.
Is there a possible way that can help me to repair the. Complete backup my book desktop storage comes equipped with wd. Western digital wd provides various data storage solutions to help users capture and preserve their most valued data. The 8 tb version of the western digital my book offers reliability, fast transfer. The sounds made by failed hard drives and what they mean. Missing driver western digital my book microsoft community. Read speeds up to 2000mbs to decrease load times and get you into the game faster. The result of a quick drive test is a pass or fail evaluation of the drives condition. This answer explains how to map assign a drive letter to a my cloud device on wind. Another call to wd tech support, this time with someone more. This morning, wd my passport suddenly became inaccessible, couldnt be detected by my computer. Book premium ii and wd my book pro edition ii storage system. Western digital my book troubleshooting, repair, and service manuals. Page 1 of 3 western digital hard drive failed life guard test, what does it mean.
I recently needed to removed the drive from a western digital my book external usbesata drive enclosure. Ive been having some problems doing a backup of my mac with time machine it gives me a message like time machine could not delete the backup disk image. Stop using the drive further and get into data recovery mode. Wd 3tb my book for mac desktop external hard drive usb 3. By default, your wd my book duo came in a raid 0 or striped configuration for capacity and speed. If any of the tests fail, including the quick test, replacement of the drive may. Your my book pro device and the wd drive utilities software are compatible with the. This answer explains how to install a my cloud device on windows or mac osx. My passport 1 tb sometime work, sometime cannot even detect. Western digital mybook drive lock encryption failure and. The wd hard drive failed to show up on my pc and i couldnt access saved data either. Problem installing western digital my book and element 2tb.
This is my second my book my first one is a 1 tb yes that old. The icons for wd security, discovery and backup are on my desktop. How to solve my wd hard drive not recognized in windows 10. Available in various editions from essential, to premium to world edition. Western digital tech had me use disk management my computercomputer management to reassign the my book drive from f. Try wd advanced format utility alternative easeus external hard drive formatter to format disk while wd external drive format failed with wd quick formatter tool. Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner. You will first need to decrypt the drive using the western digital utility and then use something like getdataback data recovery software free demo available. When i plug the usb cable in, windows recognizes that the device. Data center drives high capacity drives western digital. Western digital hard drive failed life guard test, what. The result of a quick drive test is a pass or fail evaluation of the drives.
Its about 10 years old and has all my kids photos stored on it. Short dst failed the long and short of it gillware. A line of external hard drives by western digital, styled after hardbound books. I had 2x 3tb hdds in my nas drive that was reporting that one of them. I purchased this after getting into digital photography and, unfortunately, after losing a lot of data on a portable hd which i dropped. Click on the wd external hard drive and then press on next option to initiate.
Solutions to wd drive utilities quick drive test failed. So here you go, the steps required to disassemble a newstyle western digital my book drive enclosure. Then, you can restart computer to see whether the wd hard drive is recognized by windows 10. Targeted read test and smart short self test failed.